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- If an error has occurred in the JobScheduler Object Editor (JOE) / JobScheduler Information Dashboard (JID) then provide us the screenshot from the GUI with highlighted error message.
- if an error has occurred in the JobScheduler Object Editor (JOE )
release number : the release number will be shown in title of the JOE window
Log open a shell. Start $SCHEDULER_HOME/bin/jobeditor.sh|cmd debug > file.log Please send us file.log
- If an error has occurred in the JobScheduler Information Dashboard ( JID )
release number : the release number will be shown in title of the JID window
Log open a shell. Start $SCHEDULER_HOME/bin/dashboard.sh|cmd debug > file.log Please send us file.log
Please attach all these files to your support request in the respective Ticket System.
Service Request Support
- Describe your use case/requirement related to the JobScheduler as much as possible in the detail.
- If you need our assistance to implement a JobScheduler's job chain, if possible please provide
- a flow diagram of the business process
- details about existing business process
- corresponding program/application/scripts
- OS platform, database system, FTP/SFTP server
- parameters
- time and scheduling rules
- exceptions in the business process
- expected outcomes from the JobScheduler automation
- a flow diagram of the business process
- If you need our assistance to improve a existing JobScheduler job chain, please provide
- existing JobScheduler configuration e.g. job chain, job, order etc
- expected outcomes from the JobScheduler automation
- In order to provide efficient assistance we need some information about your environment
- the JobScheduler release that is being used (e.g. 1.9.2),
- the operating system on which the JobScheduler is running (e.g. RHEL x.y, Windows 2008 Server R2),
- the database management system and version that is being used ( e.g. MySQL 5.3, Oracle 10g )
- Please attach all these files to your support request in the respective Ticket System.
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